Booking Procedures
All
bookings for Big Game Parks, including accommodation for
any of the 3 parks and their activities are handled by
Central Reservations.
The office is open Mon-Fri
8am-5pm, Sat 8.30-12.30pm.
· Bookings by phone, fax or e-mail are accepted or
online using the quick Booking
enquiry form.
· In response to reservation
requests a provisional reservations advice (PRA) will be
returned, detailing facilities booked and payment
required.
· Reservations are only confirmed on
receipt of the required payment.
· Failure to
pay the deposit by the specified date results in the
facilities being re-opened for booking.
· All
rates are listed in Emalangeni, the Swaziland currency.
One Emalangeni is equivalent to one South African Rand.
(See price list above for further details)
·
Annual rates are valid from 1st December to the 30th
November every year subject to confirmation at the time
of booking. Rates include 12% government tax.
Terms of
Payment
| Time of Booking |
Deposit Required |
| Bookings made >30 days in
advance |
100%
Payable within 30 days of making
the booking, no later than 30 days before
arrival. |
|
| Bookings made 30 - 3 days in
advance |
100%
Payable within 5 days of making
the booking, but no later than 3 days before
arrival. |
|
Bookings made < 3 days in
advance
|
Payable on
arrival |
Methods of
payment
1. Deliver to Central Reservations
office on Mlilwane Wildlife Sanctuary.
2. Post to
Central Reservations, P.O. Box 311, Malkerns,
Swaziland.
3. Bank transfer to the relevant accounts
as detailed below.
4. Payment by Credit Card (Master
and VISA only).
(negotiable, contact our Central
Reservations) reservations@biggameparks.org
We require written confirmation
of:
1. The card number
2. Name on card
3.
Expiry date
4. Signed authorisation to process the
required deposit.
Confirmation
· On receipt of
payment, Central Reservations will fax or post a deposit
receipt, with a reservations number.
· The onus is
on the agents/client to check the accommodation details
listed on this receipt to confirm that they are
correctly recorded as required.
· If alterations are
required these should immediately be brought to the
attention of Central Reservations.
· Deposit
receipts or agents travel vouchers must be retained for
presentation on arrival at the Parks.
· Travel
vouchers must contain full information as to date of
reservation held, reservation number, type of facility
booked and number of persons covered.
Cancellations/Modifications
Any
applications for refunds / cancellations / modifications
are required in writing and will be penalised as
follows:
30 - 21 days before arrival 25% total
booking value
14 - 20 days before arrival 50% total
booking value
7 - 13 days before arrival 75% total
booking value
0 - 6 days before arrival 100% total
booking value
All refunds and modifications are subject to a 15%
handling fee or minimum E50-00.
| 
