Terms & Conditions

 

Booking Procedures
 
 
All bookings for  accommodation and activities at any of Big Game Parks' three reserves can be made by contacting their Central Reservations Office.
 
 
The office is open Monday-Friday 8am-5pm & Saturday 8.30-12.30pm.
 
  • Bookings by phone: +268 2528 3943/4
  • Bookings by fax: +268 2528 3924 
  • Bookings by email: reservations@biggameparks.org
  • Bookings online: www.biggameparks.org 
  • Bookings in person at the Central Reservations Office
  • Bookings by park reception: Book at any park reception 

 

Booking process

 

  • A Booking Summary Form will be issued on booking with booking details and payment required. 
  • Reservations are only confirmed on receipt of the required payment. 
  • Failure to pay the deposit by the specified date results in the facilities being re-opened for booking. 
  • All rates are listed in Emalangeni, the Swaziland currency. 1 Emalangeni = 1 South African Rand. 
  • Annual rates are valid from 1st Dec - 30th Nov every year subject to confirmation at the time of booking.
  • Conservation Fees are daily. 
  • Rates include 14% VAT but exclude Bed Levies
 
 
Terms of Payment
 
 
Time of Booking Deposit Required
 
  • Bookings made >30 days in advance: 100% payable within 30days of booking, no later than 30days prior to arrival
  • Bookings made 30 - 3 days in advance: 100% payable within 5 days of booking,no later than 3 days prior to arrival.
  • Bookings made < 3 days in advance: Payable on arrival
 
Methods of payment
 
 
1. Deliver to Central Reservations Office on Mlilwane Wildlife Sanctuary.
2. Post to Central Reservations, P.O. Box 311, Malkerns, M204, Swaziland.
3. Bank Transfer - Please contact our Central Reservations Office 
4. Payment by Credit Card (Master and VISA only) and CVV number.
 
 
For Credit Card payments we require written confirmation of:
 
  • 1. The card number
  • 2. Name on card
  • 3. Expiry date 
  • 4. Signed authorisation to process the required deposit.
 
Confirmation
 
  • On receipt of payment, Central Reservations will send a Bookings Confirmation form confirming the booking
  • It is the responsibity of the guest/agent to check the accommodation details listed on this receipt to confirm that they are correctly recorded as required
  • If alterations are required these should immediately be brought to the attention of Central Reservations
  • Deposit receipts or travel agent vouchers must be retained for presentation on arrival at the reserves
  • Travel vouchers must contain full information as to date of reservation held, reservation number, type of facility booked and number of persons covered
 
Cancellations/Modifications
 
 
Any applications for refunds/cancellations/modifications are required in writing and will be penalised as follows:
 
  • 30 - 21 days before arrival 25% total booking value
  • 14 - 20 days before arrival 50% total booking value
  • 7 - 13 days before arrival 75% total booking value
  • 0 - 6 days before arrival 100% total booking value
 
All refunds and modifications are subject to a 15% or a minimum E150-00 handling fee.
 
 
Terms & Conditions on Specials at Big Game Parks
 
 
Swazi Safari Specials 2016
 
  • Specials valid from 10 January 2016 to 30 March 2016
  • Free Gate Entry with Wild Card or ZAR40/pp pr day unless otherwise stipulated
  • Minimum 2 Night Stay required (condition waivered for residents of Swaziland)
  • Specials not applicable at Sondzela Backpackers
  • No Children Under 10 at Mkhaya Game Reserve
  • No Children under 13 at Reilly’s Rock
  • Rates include 14% VAT but exclude tourism/bed levies
 
 
 
Swazi Safari Winter Specials 2016
 
  • Specials valid from 1 May 2016 to 15 July 2016
  • Free Gate Entry with Wild Card or ZAR40/pp pr day unless otherwise stipulated
  • Minimum 2 Night Stay required (condition waivered for residents of Swaziland)
  • Specials not applicable at Sondzela Backpackers
  • No Children Under 10 at Mkhaya Game Reserve
  • No Children under 13 at Reilly’s Rock
 
 

 

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